Legal Documents

Zoya Line's Privacy Policy — Your data is safe with us

Zoya Line takes your personal data seriously. On this page, we clearly explain what information is collected, why it's collected, how it's kept secure, and what rights you have.

Last Updated: January 1, 2026 Written in plain language
SSL Encryption
Never Sold to Third Parties
Your Control
Transparent Policy in Bengali
Important: By using Zoya Line, you agree to this Privacy Policy. Please read this document in full — it concerns the protection of your personal data.

01 What Data We Collect

Under Zoya Line's Privacy Policy, we only collect information that is necessary to deliver our services. No unnecessary personal data is collected.

Information collected at registration:

  • Full name and date of birth (for age verification).
  • Email address and mobile number.
  • Residential address.
  • National ID or passport number (for KYC verification).

Automatically Collected Data:

  • IP address and device information (browser, operating system).
  • Which pages were visited and how long you spent on them.
  • Gameplay history and transaction records.
  • Cookie and session data (see Section 4 for details).
We never collect: Your bank PIN, credit card CVV, or mobile banking password. Never share these with anyone — including our support team.

02 Purpose of Data Collection

Every piece of data collected by Zoya Line has a specific reason behind it. Nothing is collected without purpose:

  • Account Management: To create and maintain your profile.
  • Age & Identity Verification: To ensure no one under 18 is using the service.
  • Payment Processing: To securely process deposits and withdrawals.
  • Fraud Prevention: To detect and prevent suspicious activity.
  • Customer Support: To resolve your issues quickly and efficiently.
  • Personalised Experience: To show you games and offers tailored to your preferences.
  • Legal Obligations: To comply with applicable laws and regulations.
If you'd rather not receive marketing emails or SMS, you can opt out at any time from your account settings.

03 Data Sharing Policy

Zoya Line never sells your personal information to third parties. However, limited data may be shared in specific circumstances:

  • Payment Processors: Solely to process transactions with Mobile Pay, Nagad, Rocket, or your bank.
  • Technology Partners: To keep the site running and secure — only what's necessary.
  • Legal Authority: When required by court order or legal obligation — this is beyond our control.
  • Audit & Compliance: Information required by the licensing authority.

All third-party partners are bound by strict confidentiality agreements and may only use the information they receive for its designated purpose.

Our Commitment: Your information is never shared with advertising companies, data brokers, or any other betting sites.

04 Cookies & Tracking Technologies

Zoya Line uses cookies on its website and app. Cookies are small text files stored in your browser that help improve your experience on the site.

Cookies we use:

  • Essential Cookies: To maintain login sessions and ensure security — the site cannot function without these.
  • Functional Cookies: To remember your language preferences and settings.
  • Analytics Cookies: To understand which parts of the site are used most — no names or personal identifiers are included.
  • Security Cookies: To detect fraud and prevent the use of multiple accounts.

You can disable cookies from your browser settings, though some site features may not work properly as a result.

Zoya Line does not use any third-party tracking pixels or cross-site tracking.

05 Data Protection Measures

Zoya Line uses industry-standard security technology to keep your data safe. Our security layers include:

  • 256-bit SSL Encryption: All data transmitted between the site and servers is encrypted.
  • Two-Factor Authentication (2FA): An extra layer of security for your account.
  • Firewall & DDoS Protection: Servers protected against cyber attacks.
  • Regular Security Audits: Regular audits conducted by third-party experts.
  • Restricted Access: Only authorized staff have access to specific data.
  • Data Backup: Regular backups are taken to prevent data loss.
In the Event of a Data Breach: In the event of a data breach, affected users will be notified by email within 72 hours and prompt action will be taken to resolve the issue.

06 Your Rights

Under Zoya Line's Privacy Policy, you have full control over your own data:

Right to Access Your DataYou have the right to request what information we hold about you.

Right to CorrectionYou can request corrections to any inaccurate or outdated information.

Right to ErasureYou can request that your data be deleted after your account is closed.

Right to Restrict ProcessingYou can ask us to stop using your data for specific purposes.

Right to Data PortabilityYou have the right to receive your data in a portable format.

Marketing Opt-OutYou can opt out of promotional communications at any time.

To exercise any of these rights, email us at support@zoyaline.bet. We'll respond within 30 days.

07 Data Retention Period

Zoya Line does not retain data longer than necessary. Each type of data has a defined retention period:

  • Account Information: For as long as the account is active, and for 5 years after closure (as required by law).
  • Transaction Records: 5 years — as required by financial regulatory obligations.
  • Gaming History: 3 years, or longer if required by law.
  • KYC Documents: 5 years after account closure.
  • Support Conversations: 2 years.
  • Session Logs: 1 year.
Once the designated retention period ends, data is automatically and securely deleted.

08 Policy Updates & Contact

Zoya Line may update this Privacy Policy when needed. If significant changes are made, you'll be notified by email and the updated date will be shown on this page.

For any questions, complaints, or requests regarding the Privacy Policy:

  • Email: support@zoyaline.bet
  • Live Chat: Available on site 24/7
  • Response Time: Within a maximum of 30 days
Last Updated: 1 January 2026. Next review: 1 July 2026.

Our Commitment to Protecting Your Privacy

How Zoya Line Keeps Your Data Safe

Industry-Grade Encryption

All your data is protected with 256-bit SSL encryption — the same standard used by banks and government websites.

Your data is never sold

Your name, number, or email is never sold to third parties — that's a firm commitment we stand by.

Your Data, Your Control

You have full control — view, correct, or delete your data at any time, simply by making a request.

Regular Security Audits

Regular security audits are conducted by independent expert teams to ensure there are no vulnerabilities.

Easy Marketing Opt-Out

Don't want promotional emails or SMS? Turn them off in one click — no hassle.

Transparent Policy in Bengali

No complicated legal language — just a straightforward Privacy Policy you can actually understand.

Your Security: Zoya Line will never ask for your password, OTP, or payment PIN by phone or email. If anyone does, let us know immediately. For more information, Responsible Gaming and Terms & Conditions View.

Join a Trusted Platform Today

Your privacy and security are our top priority. Create an account on Zoya Line with confidence and enjoy the best gaming experience in Bangladesh.

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